Identity verification documents are requested to enhance the security of your account and to comply with the terms of our Know Your Customer protocol. Players must be ages 21 and older, thus anyone under that legal age will automatically fail the registration process.
If you have provided a valid SSN and related personal info, then we are able to automatically verify your age and ID. However, in the event that your details cannot be verified automatically, your account will be unverified, and no gaming activity is possible until you are successfully verified.
Our operations team may request documents related to your proof of address and government-issued ID.
If documents are needed to complete the verification process on your account, please provide the following documentation at your earliest convenience:
- A valid government-issued identity document (e.g. front and back of your photo ID, driver’s license or passport)
- An official document no older than 6 months, clearly showing your full name, your address, and the listed date
- We accept utility bills (gas, water, electric or telephone), rental agreements, USPS address change confirmations, auto registrations, insurance bill/cards, jury summons, or bank statements.
Please send the requested documents to the email address of the state where you’ve signed up for Jackpot City Casino.
New Jersey | verificationNJ@jackpotcitycasino.us |
Pennsylvania | verificationPA@jackpotcitycasino.us |
Our operations team will review the submitted documents and provide an update on your verification process within 24-48 hours.