Jackpot City will always do our best to resolve your query quickly and professionally. If you have any questions or concerns regarding your account, we encourage you to reach out to us via Live Chat or Email.
However, should you feel that your query was not dealt with satisfactorily, we have a formal Complaint process that ensures your concerns are addressed thoroughly and endeavors to ensure a resolution is reached.
To initiate this complaints process, please email us ComplaintsNJ@jackpotcitycasino.us
If you still feel unsatisfied with the outcome, once you have completed the Complaint process, you can direct your complaint to the New Jersey Department of Gaming Enforcement by completing and submitting a Patrons Complaint Form, available here.